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Hello there. Hope all are Protected and nicely. My identify is Beau Tidrick a loyal purchaser since I moved to Georgetown on 14 Feb 2014. On the other hand, this previous thirty day period has examined my resolve with SuddenLink. Nowadays, I are seeking to get by to anyone “Are living” about the cellphone so I am able to explain the problems I are acquiring which have not been solved. Currently, I have already been on maintain for fifty seven:41min and counting minus the eleven (11) minutes I used to be around the cell phone that has a rep named Lena. I described to her that my connection signal hasn't been focusing on my TIVO on my downstairs device since SAT, 30 DEC 17 all around 9pm. All of my other TIVOs and connections and TVs perform, to incorporate the main box in my bedroom. As of 12:33pm I happen to be on this simply call for over one hour. This is simply not the first time I've attempted to get this fixed, we called a handful of situations to acquire a sign thrust around the vacation weekend. Also, I was attempting to have a rep to determine why I nevertheless contain the router staying billed on my account just after 5 months when I returned it on AUG 3, 2017 for the substation on DB Wooden and Williams Dr. I have a yellow receipt with “Return TECH NBR 14361” on it demonstrating the return day and time. I named on 12 DEC seventeen at 1:15pm and was endeavoring to get thru on two (two) different events, both on hold for over fifteen min and each moments I was disconnected by whom at any time answered the decision. Once i referred to as again for the third time I used to be on hold for more than fourteen min Once i received thru and spoke to an exceedingly great Girl named Shena who proceeded to assist me with looking to credit rating my account back for that router I'd returned in AUG 3, 2017 when her process went down and she or he was unable to continue to aid me. I went outside of city for 2 weeks after which the vacations came so I left it on your own right up until Absolutely everyone was open yet again. Like a side Be aware, I usually do not commonly check out my paper bill, since it is definitely an car payment. But this previous bill I seemed more than. My attempt nowadays to validate that it is becoming credited again to my account is stalled when conversing with Lena she was wanting up my account and confirmed /verified the router was returned and during the warehouse as of thirteen AUG seventeen.
November 22, 2017 at 3:03 pm I buy Sudden Link Oct sixteenth they confirmed up at 7:forty five at nighttime from the contractor that Suddenlink hired as 3rd-party set up gear alleged to get endless data substantial-velocity World wide web four hundred he obtained it as many as 320 that night time it dropped down to twelve he gave me his contact number contacting the following day he experienced me phone their company Which’s wherever the s**t commenced rolling down hill they have been out listed here now as of November 18th 7 situations now I’m seeking to get them back again out here yet again to work on the internet I have talked to three unique supervisors and three diverse metropolitan areas which have no Handle around the Georgetown provider Division they do as they want scheduled to become listed here on Saturday from twelve several hours no demonstrate no phone reschedule for Sunday very same detail no phone no exhibit reschedule for Monday person showed up at ten:45 in the morning no courtesy get in touch with to Allow you understand he’s on his way Son solutions the door he’s 17 the man convert all around just walks off did not talk to if my other two small children are listed here both of those out of faculty well over 21 phone 10 minutes afterwards could not get anybody to return out reschedule for Wednesday that is now the working day in advance of Thanksgiving they had been alleged to be listed here in between 8 and twelve they usually’ve transformed some time now 3 distinctive instances it’s went from five two a few now it’s back again at 7:45 during the night should they’re not listed here tonight Friday the day immediately after Thanksgiving I might be offering their devices to their Office environment and they’ll really need to repack the s**t them selves this is easily the most terrible customer service oriented business I've at any time handled and many of the Price and did you phone they have these types of unprofessional people answering the cellular phone just hear they go yeah can I assist you perfectly that’s about as Experienced for a billion dollar businesses I’ve at any time viewed if their cellphone exactly the same footsteps to be a former corporation that filed bankruptcy maybe a lighter going to tell him that’s not how to run a business cuz it seems like they’re on the way to currently being submitted individual bankruptcy in themselves they've a a single and also a 50 percent star of buyer report I must have browse that myself I’m on the list of other idiots that are earning this lengthy textual content concept that nobody seems to treatment about nevertheless I also mail an e mail on to their major Workplace the response I got back again was please contact our customer support line 1 888 brimming with crap be sure to get this to Coronary heart whoever you applying now is nowhere as lousy as this firm is
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How they made a decision to charge that account is further than me. She contacted the “collections” department they usually told her “not their dilemma” And that i had to pay for now or not get my provider back again. So, she applied the “suitable” account from which they had been having out just before and it went thru with flying colors And that i obtained my account turned on again. No apology, no absolutely nothing. Needless to say, it screwed up our World-wide-web And that i spent all day long fixing it yesterday. Known as the company headquarters left a message to connect with me again two times since I desired to know the way and why this happened. Even now have not listened to again. Can’t believe that they might’t even give me an apology for one thing I had nothing at all to do with. Might have to analyze A further cable corporation if I don’t hear again quickly.
February 26, 2015 at twelve:seventeen pm I am delighted that suddenlink is upping their Web speeds. But I'm furious that they may have now added a knowledge cap. All I am able to imagine is that is a way to get more money. Once you strike your facts cap they'll demand you much more to obtain An additional 50 gigs. They know comprehensive properly that given that the speeds increase that people will start to download and stream a lot more.
.cable, telephone, and wi-fi disconnected and can't get them restored. Here is the worst enterprise I've had to deal with. One thing needs to see here be finished using this type of enterprise simply because they have what I might make reference to being a monopoly.
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August 13, 2017 at seven:forty two pm I started employing Suddenlink many years back, after you were nonetheless termed Cox. I used to motivate other people to work with you since you gave great company, in particular person or about the cellphone, and you had been usually inclined to truly hear your clients. I dropped my World-wide-web service provider to modify to yours after you commenced providing that assistance. The final calendar year has become a complete nightmare, with incompetent, lying service techs pushing, pushing, pushing to roll a truck for making an additional Couple of dollars.
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March 11, 2018 at 12:07 am It can be nearing a year that i'm nevertheless not getting what I am paying for 200bmps down load Net and only obtaining 20mbps-90mbps. I claimed this challenge in July of 2017 and had various Suddenlink industry techs and Suddenlink despatched sub-contractors field techs, a Suddenlink Supervisor Discipline Tech Supervisor who did not display up and scheduled Plant Upkeep as encouraged by prior techs wherein the appointments had been cancelled.
I spoke to 1 of one's supervisors right now in the Rocky Mount Place of work. She was well mannered and Skilled but her assertion to me was that my bill had been paid late because 2016 for that reason there was no way the corporate would credit rating me these costs. Be sure to have an understanding of the only real cause my Invoice is compensated late is the fact that Suddenlink incorrectly billed me to get a $75 installation cost back again in November when I had your support mounted and I believe any charges, late charges, and so on.